order status


Once your payment has been processed, you will receive a confirmation email with your order number advising you that your order has been received by complexgeometries and is now being processed. We make every attempt to ship the same business day, or following business day if the order is placed on a weekend, holiday, or outside standard business hours.

Once your order has been shipped, you will receive an email with tracking information, depending on the shipping service you have selected.


Problems/errors during checkout

If you are having trouble checking out or processing your order, there may be conflicts between our website and the particular browser you are using. Kindly contact our customer service team for assistance. Please be sure to let us know of any error messages you received or other pertinent information about the order so we may better assist you.


Order changes

Please send change requests to our customer service team. We will make every attempt to accommodate your request, however please note that changes can only be made before your order is processed. Once your order has shipped, no changes can be made. Please include your name and order number with any requests.

Sold out items

Although we make every effort to keep sufficient stock of items listed, we do occasionally sell out of certain products and sizes. In the event that we are out of stock for an item you have ordered, you will be notified via email. You will be given the option to revise or cancel your order. You will be refunded for the sold-out item.

Items are only held for you once you place and pay for an order. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date.


Price adjustment policy

If an item you have purchased is discounted from the regular price within 7 days of purchase, you may contact our customer service team to request a price adjustment. Price adjustments can take up to 2 weeks to appear on your statement. Items that receive price adjustments become final sale. Price adjustments are not available for merchandise that has already been discounted or merchandise that is part of a special promotion.


Preorder policy

Visit our Preorder Policy page for more information.