shipping and delivery
Unless otherwise noted, all orders are shipped from Canada. Shipping rates are determined by destination and desired level of service (standard or express). Orders are processed Monday through Friday from 10:00AM to 6:00PM (PST), excluding holidays. We make every attempt to ship orders the same business day that they are placed. Orders received on weekend days, holidays, or outside of normal business hours will be processed the next business day. Please allow 1-2 extra days for order processing during peak business periods such as sale and holiday.
Listed shipping rates are exclusive of any duties or taxes which may be related to international shipping. These charges, if any, shall be paid by the customer upon delivery.
If your country is not listed as a shipping destination, kindly email our customer service team for more information.
Items included in special promotions such as clearance events or warehouse sales may not be available for purchase outside of Canada and the US. Please contact our customer service team for more information.
Delivery times vary depending on destination and the chosen level of service (standard or express). Estimated delivery times are listed in the chart below. Although we make every attempt to ship the same business day that the order is placed, given delivery times are estimates and are not guaranteed. We are not responsible for carrier delays (due to holiday volume, etc.)
complexgeometries ships all orders with insurance, however we shall not take responsibility for lost or damaged packages. In the event that a package is lost or stolen, we will assist with the launching of an investigation by the appropriate postal authority.
estimated delivery times
|Canada||2 – 12 business days||1 – 3 business days|
|United States||5 – 10 business days||2 – 4 business days|
|Europe||6 – 22 business days||4 – 6 business days|
|Asia||6 – 22 business days||6 – 8 business days|
|Australia/New Zealand||6 – 22 business days||5 – 7 business days|