What is a pre-order ?
We offer the opportunity to pre-order certain back-ordered or limited edition styles that are not currently in stock. By placing a pre-order with complexgeometries you will ensure that your size does not sell out once the item is restocked.
Do you require prepayment for a pre-order item?
Yes. In order to place a pre-order, we process full payment for the item(s) immediately in the same manner we process payments for in-stock items (view Payment policy). Note that you may cancel your pre-order for a full refund at any time before shipping by emailing our customer service team with your request.
Can I cancel a pre-order?
Yes. Pre-orders may be cancelled for full refund at any time until the date they are shipped. Please note that if an in-stock style is ordered in combination with a pre-order style, shipping charges will not be refunded.
What if I order multiple items? Will the in-stock items ship immediately?
Yes. In-stock items ship immediately (view Shipping & Delivery info). Pre-ordered items ship as soon as they are in-stock. If you prefer to ship all of the items together, please contact our customer service team.
When will my pre-ordered item be shipped?
Pre-ordered items ship within one business day of arrival at our warehouse. An estimated ship date is posted on the item description page. Should this estimated date be surpassed, you will be notified by email and given the option to cancel the pre-order for full refund.
For more information, kindly email our customer service team.
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